Refund policy

Return & Refund Policy

We want you and your pet to love your purchase. Due to the nature of pet products, we enforce a strict return policy to ensure product quality and hygiene.

Returns

• Returns must be requested within 14 days of delivery
• Items must be unused, unwashed, and in original condition with all tags and packaging
• Items showing signs of wear, pet hair, odor, or damage will not be accepted

Non-Returnable Items

• Any item that has been used or worn by a pet
• Clearance or final sale items
• Items returned without approval

Return Process

• All returns must be approved before being sent back
• To request a return, contact us with your order number and reason for return
• Unauthorized returns will be refused or not refunded

Return Shipping

• Customers are responsible for all return shipping costs
• Original shipping fees are non-refundable

Refunds

• Refunds are issued only after the item is received and inspected
• If approved, refunds will be sent to the original payment method
• If the item does not meet our return conditions, no refund will be issued

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos
• We will replace or refund eligible items at no cost

Chargebacks & Abuse

• We reserve the right to deny returns or refunds in cases of suspected abuse, fraud, or policy violations

By placing an order, you agree to this Return & Refund Policy.